Job Title: Lead Water Technician
Department: Warehouse
Supervisor: Sr. Project Manager ES/Contents
FLSA Status: Non-Exempt
Prepared By:
Prepared Date: March 4, 2020
Approved By:
Approved Date:

Summary

Specialist in Water Damage – an expert in the drying and repair of residential buildings, commercial, industrial and institutional buildings and their contents.  Must be competent in machinery management, books and documents, as well as specialized drying. Delimit and dimension losses and specify the systems of drying by heat and desiccant as appropriate. They have practical knowledge of the electrical demand of the drying equipment and the determination of temporary energy needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise and self-perform Water Damage Basic and Intermediate tasks
• Perform all tasks related to managing loss sites or specialized remediation requirements
• Create moisture maps using tools and knowledge provided
• Supervise multiple crews simultaneously on multiple projects
• Select appropriate disposal options and get release of liability for disposed items

Secondary Responsibilities:

• Direct the teams in the use of the right PPE for the job.
• Review the daily requirements of projects, document progress and notify manager of progress and challenges encountered.
• Provide appropriate field documentation, photographic records, charts and sketches for losses.
• Using the acquired skills, draw sketches, read plans and floor plans, develop humidity content records, complete pyrometric records and determine the drying objectives.
• Calculate the load (content) of humidity in a building, calculate the cubic meters of the affected parts of the building and request additional support in projects affected by large water losses.
• Determine the electrical consumption of the drying equipment, the connection and operation of a 220/110 converter and the requirements of a temporary power source.

Perform daily inspections of vehicle safety and maintenance and keep these clean and in perfect conditions of use.

• Attention to details.
• Must have a deep knowledge of customer service, as well as the principles and practices of this.
• Ability to work with time constraints to meet specific deadlines.
• You will be periodically requested to travel and work at night and during weekends.
• You must inform in a timely and accurate manner about the time worked and the equipment and consumables used.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer), Xactamate, and Moisture Mapper software.

Certificates, Licenses, Registrations

• Working knowledge of IICRC S500 Water Damage Standard
• Working knowledge of IICRC S520 Mold Remediation Standard
• Carry current IICRC ASD designation
• Must demonstrate proper use of appropriate meters and IR camera, understanding of affected vs unaffected building materials and contents.
• Demonstrate an understanding of air mover calculation, LGR dehumidification chart; electrical power spec and electrical circuits
• Eligible to operate a motor vehicle per vehicle policy
• Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic
• English & Spanish language literacy and fluency
• Authorized to Work in the United States

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.  The employee is occasionally required to taste or smell. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.