We are seeking a highly motivated, disciplined, and organized Sr. Project Manager to help manage our expanding work, help us grow existing clients, and develop new ones. These projects can be fast-paced, detailed, and highly demanding. Therefore, they require strong organization and time management skills. We want our team members to succeed and provide long term potential with a growing company. It is an opportunity to work with different clients (Property Managers, Adjusters, Claims & Risk Managers, Building Engineers, Facility Managers, throughout Southern California (Los Angeles, Orange County, and Inland Empire).

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Performs the initial damage assessment walkthrough with the client and adjuster.
• Develop and implement the scope of loss with client or adjuster following all program guidelines.
• PM is accountable for all daily operations of the project.
• The PM serves as the point of contact for client and adjuster. They are responsible for ensuring that all the daily paperwork is properly completed and submitted to the company’s administrative department.
• The PM submits daily work order requests to the scheduling coordinator for staffing on projects.
• The PM communicates daily with project leads regarding scope of work and tools/supplies needed and holds them accountable for quality and quantity of daily work performed by the specific crew.
• The PM approves all subcontractor bids and invoices.
• The PM documents the scope of work and completes Xactimate estimates. PM is responsible to review billing for accuracy and resolve any carrier billing disputes.
• The PM is responsible for the successful completion of the project, on time and within budget.
• Participates in on call rotation for afterhours emergencies.
• PM is involved in company-wide meetings and trainings to further the quality, customer service and efficiency of the jobs

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Project Management – Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; manages project team activities.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Cost Consciousness – Works within approved budget; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer), Xactamate, PSA, Adobe Acrobat

Certificates, Licenses, Registrations

• Ability to identify fire damaged items as salvageable or non-salvageable
• Ability to interact with loss related situations with empathy and compassion with Customers, Co-workers and Adjusters
• Ability to manage multiple projects/tasks concurrently
• Excellent interpersonal communication skills that builds trust and rapport
• A proactive person, that promptly responds to clients to job demands.
• Advanced and proficient in current technologies (i.e. Outlook, Microsoft Office, Excel, Digital Photography, Xactimate, Reading Blueprints)

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; talk or hear and taste or smell.  The employee is frequently required to sit.  The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is frequently exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals and risk of electrical shock. The noise level in the work environment is usually loud.

The Business Development Managers primary function is engaging in outside business development. BDM will market our services to the various clients to include but are not limited to: Facility Managers, Risk Managers, Independent Adjusters, Insurance Carriers, Insurance Brokers and Insurance Agents.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for generation 1-2 million in annual revenue from Los Angeles, Orange County and Riverside County markets.
• Develops, maintains, implements, and revises as necessary an individual marketing plan.
• Generates at least 100 leads each year.
• Establishes and maintains relationships with adjustors, general adjustors, risk managers, facilities managers, property managers, end users, contractors, and/or insurance.
• Attends promotion of assigned nationally sponsored events, including tradeshows, golf tournaments, social events, luncheons, and any other assigned marketing functions.
• Documents field work and activity thru PSA.
• Maintains industry and company required memberships.

Secondary Responsibilities include the following. Other duties may be assigned.

• Assist marketing team on creating and distributing marketing materials when needed.
• Identifies opportunities, plans, executes and measure results, including the tracking of leads.
• Actively markets to new potential clients/relationships.
• Maintains and builds existing customer relationships.
• Develops new business and seeks new prospects within market scope.
• Manages (prospective) customer activities related to development programs.
• Coordinates delivery of customer service.
• Sells and networks at tradeshow events and conferences.
• Maintains a high level of customer service.
• Performs competitive market analysis.
• Administers marketing program/campaign development, execution, management and analysis.
• Coordinates and manages all activities related to tradeshow/conference activity alignment of projects and daily activities.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Continuous Learning – Assesses own strengths and weaknesses; seeks feedback to improve performance; pursues training and development opportunities; strives to continuously build knowledge and skills; shares expertise with others.

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Managing Customer Focus – Promotes customer focus; establishes customer service standards; provides training in customer service delivery; monitors customer satisfaction; develops new approaches to meeting customer needs.

Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Adaptability – Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Dependability – Follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals.; completes tasks on time or notifies appropriate person with an alternate plan.

Initiative – Volunteers readily; undertakes self-development activities; seeks increased responsibilities; takes independent actions and calculated risks; looks for and takes advantage of opportunities; asks for and offers help when needed.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Bachelor’s degree from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Access, Publisher, Outlook, Internet Explorer), Xactamate, PSA, Adobe Acrobat

Certificates, Licenses, Registrations

None

Physical Demands  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is frequently required to sit. The employee is occasionally required to stand and walk.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Specialist in Water Damage – an expert in the drying and repair of residential buildings, commercial, industrial and institutional buildings and their contents.  Must be competent in machinery management, books and documents, as well as specialized drying. Delimit and dimension losses and specify the systems of drying by heat and desiccant as appropriate. They have practical knowledge of the electrical demand of the drying equipment and the determination of temporary energy needs.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Supervise and self-perform Water Damage Basic and Intermediate tasks
• Perform all tasks related to managing loss sites or specialized remediation requirements
• Create moisture maps using tools and knowledge provided
• Supervise multiple crews simultaneously on multiple projects
• Select appropriate disposal options and get release of liability for disposed items

Secondary Responsibilities:

• Direct the teams in the use of the right PPE for the job.
• Review the daily requirements of projects, document progress and notify manager of progress and challenges encountered.
• Provide appropriate field documentation, photographic records, charts and sketches for losses.
• Using the acquired skills, draw sketches, read plans and floor plans, develop humidity content records, complete pyrometric records and determine the drying objectives.
• Calculate the load (content) of humidity in a building, calculate the cubic meters of the affected parts of the building and request additional support in projects affected by large water losses.
• Determine the electrical consumption of the drying equipment, the connection and operation of a 220/110 converter and the requirements of a temporary power source.

Perform daily inspections of vehicle safety and maintenance and keep these clean and in perfect conditions of use.

• Attention to details.
• Must have a deep knowledge of customer service, as well as the principles and practices of this.
• Ability to work with time constraints to meet specific deadlines.
• You will be periodically requested to travel and work at night and during weekends.
• You must inform in a timely and accurate manner about the time worked and the equipment and consumables used.

Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

Job Knowledge – Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how job relates to others; uses resources effectively.

Use of Technology – Demonstrates required skills; adapts to new technologies; troubleshoots technological problems; uses technology to increase productivity; keeps technical skills up to date.

Customer Service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.

Teamwork – Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

Written Communication – Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.

Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.

Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans.

Quality – Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality.

Qualifications – To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

Associate’s degree or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.  Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Reasoning Ability

Ability to apply common sense understanding to carry out simple one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.

Computer Skills

To perform this job successfully, an individual should have knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Internet Explorer), Xactamate, and Moisture Mapper software.

Certificates, Licenses, Registrations

• Working knowledge of IICRC S500 Water Damage Standard
• Working knowledge of IICRC S520 Mold Remediation Standard
• Carry current IICRC ASD designation
• Must demonstrate proper use of appropriate meters and IR camera, understanding of affected vs unaffected building materials and contents.
• Demonstrate an understanding of air mover calculation, LGR dehumidification chart; electrical power spec and electrical circuits
• Eligible to operate a motor vehicle per vehicle policy
• Possess sense of urgency, professional demeanor, positive attitude, and strong work ethic
• English & Spanish language literacy and fluency
• Authorized to Work in the United States

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and talk or hear.  The employee is occasionally required to taste or smell. The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.